Terms & Conditions

Booking Terms and Conditions

Read carefully: this is a legally binding agreement.

The terms and conditions set forth in this Agreement constitute the entire understanding and agreement between you, the trip participant (“Participant” or “you”), and Adventures Overland, LLC (“Adventures Overland” or “we”), a limited liability company organized under the laws of the State of California and an affiliate of Adventures Overland Private Limited, with respect to any and all bookings, trips (including road trips), tours, vacation packages, and related transactions you make with Adventures Overland (“Trip” or “Trips”). Whether or not this Agreement is signed, by submitting a booking form, paying any amount toward a Trip, signing this Agreement, or otherwise manifesting assent (including by electronic acceptance), you accept these Terms and direct us to provide services on your behalf; any different or additional terms in your purchase orders, emails, or other documents are rejected and will have no effect except as otherwise specified in this Agreement. This Agreement constitutes your agreement, on your own behalf and on behalf of all other persons traveling with you (including any accompanying minors or other persons for whom the Trip is purchased), to be bound by these Terms. If we provide a specific itinerary for your Trip, the itinerary may inform your Trip but is not binding unless expressly incorporated in your invoice or a signed addendum; if there is any conflict, this Agreement controls.

All persons named in this booking (“Participants”) are subject to this Agreement, and you represent that you are authorized to accept these Terms on their behalf and that you have provided them a copy of these Terms. Regardless of how final payment is made, you affirm that you have made all other Participants listed in the booking aware of these Terms, and that all Participants accept these Terms.

All bookings are made with Adventures Overland. We organize and sell Trips as a booking agent and coordinate with independent Suppliers to organize and deliver services. Suppliers are independent contractors responsible for their own performance. Adventures Overland acts only as an intermediary by connecting Participants to third‑party service suppliers (“Suppliers”) that provide vehicles (self‑drive or otherwise), hotels, restaurants, activities, sightseeing, and other services for your Trip; any services provided during the Trip are operated by such independent contractors solely for the convenience of Participants, and even if Adventures Overland charges a fee to arrange or refer such services, all such persons and entities shall be deemed independent contractors and not agents, employees, or representatives of Adventures Overland. “Vehicles” means any car, SUV, truck, motorcycle, or similar motor vehicle used on the Trip (whether owned by a Participant or provided by a Supplier), including any substitute vehicle. Adventures Overland bears no responsibility for the marketing or performance of any third-party amenities and disclaims any liability to Participants for the same. As an intermediary, Adventures Overland assumes no responsibility for and cannot be held liable for any negligent or willful act or failure to act of any Supplier, or of any other person or entity. Adventures Overland shall bear no responsibility for providing any refunds, Trip credit or any other form of compensation to Participants for their Trip, except to the limited extent of any amounts actually recovered from Suppliers and required by non‑waivable applicable law. A Supplier’s services are subject exclusively to the Supplier’s own terms and conditions and the local laws and regulations of the relevant country, and Participants agree that any claims arising from Supplier services shall be brought solely against the applicable Supplier and not against Adventures Overland, except to the limited extent required by non‑waivable applicable law. Any issues Participants experience while using Supplier services are the Supplier’s sole responsibility.

All clients are bound by this Agreement, including any individual under the age of eighteen (18) years (“Minor” or “Child”), and the adult booking the Trip hereby represents that they are the parent or legal guardian of any Minor traveler or have obtained all required consents and will indemnify us for any claims arising from lack of authority.

1. ACCEPTANCE OF BOOKING; PAYMENTS; PRICES AND SURCHARGES

By submitting your initial payment, including when paid directly to a Supplier and not to us, you acknowledge and agree to these Terms and authorize us to reserve services on your behalf, and you agree that all payments are non‑refundable and non‑transferable except to the limited extent expressly provided in these Terms or as required by non‑waivable applicable law; you further acknowledge that your electronic acceptance, booking confirmation, and payment records may be provided to card networks or issuing banks to contest any improper chargeback, and you authorize us to charge your payment method on file for any balances, surcharges, administrative fees, security deposits, damage amounts, or other amounts due under this Agreement. You acknowledge and consent to Adventures Overland sharing your data with its suppliers to quote and confirm services on your behalf. These Terms incorporate by reference Adventures Overland’s Liability Release and Assumption of Risks (the “Release”), and signing the Release is a condition of booking and participation; if you do not sign when requested, we may treat the booking as your cancellation and apply the cancellation policy. If you fail to submit required documentation (including medical statements) when requested, we may treat the booking as your cancellation and apply the cancellation policy. Vehicle‑related charges (including security deposits, deductibles, damage amounts, towing, storage, fines, and Supplier‑assessed charges) are described in the Vehicle Use, Damage, and Specific Requirements section and may be collected by Adventures Overland or the applicable Supplier; you authorize us to charge your payment method on file for such amounts in accordance with that section.

The payment schedule and cancellation and refund policies, which are non‑negotiable and, except as expressly stated herein or required by non‑waivable applicable law, non‑refundable, are as follows:

PAYMENT TERMS & CONDITIONS

Deposit due at booking: 25% of travel purchase price

REFUND POLICY DATES

0-10 days after booking: 100% refund

11-91 days: $350/person administration fee for any cancellation after 10 days of purchase and up to 91 days before travel, which shall be deducted from any eligible refund or credit.

90 days prior to travel: 100% of the price is due; If travel starts within 90 days of booking, 100% is due at booking

90-46 days prior to travel: 50% refund of travel purchase price

45-0 days prior to travel: 0% refund of travel purchase price

Final payments are due by the date on your invoice; except as stated in these Terms or required by law, all payments (including deposits and final balances) are non‑refundable. Note that a surcharge may be assessed for all credit card payments (including deposits and final payments) in compliance with applicable law and any required notices. Failure to pay by the due date or complete signatures will be viewed as a cancellation by Participant, with such cancellation subject to the cancellation policy in this section. If you leave a Trip early for any reason, there is no refund, credit, or liability from Adventures Overland.

For Trip components provided by a Supplier (e.g., vehicles, hotels, activities, pre‑booked services), the Supplier’s cancellation terms apply, and you are responsible for any Supplier charges.

Because some prices are published more than a year in advance, we may face significant cost increases due to factors beyond our control (such as fuel surcharges). Accordingly, we reserve the right to impose surcharges or price increases at any time prior to full payment due to changes in exchange rates, increases in airfares or other transport costs, taxes, fees, or government requirements. If these costs exceed 10% of the original trip cost, we will offer options within our discretion such as postponement, rebooking, credit, or cancellation with applicable refunds or credits as permitted by supplier terms.

2. CHANGES and CANCELLATION by ADVENTURES OVERLAND

Adventures Overland has the right, without prior notice to Participants, to cancel all or any portion of this agreement at any time prior to Participants joining the Trip or its commencement, including insufficient enrollment, Supplier default, safety concerns, client comfort, Consolidation of trips (“Consolidation” defined below), operational reasons, or Force Majeure, in each case without liability or compensation. Adventures Overland shall have no liability for damages or compensation of any kind. If a Trip (or part of it) is canceled or ends early due to a vehicle mechanical failure (owned or rented), Participants are not entitled to any refund, credit, or other compensation from Adventures Overland. Adventures Overland’s responsibility will be limited to providing reasonable assistance in obtaining alternate transport or services and to passing through any refunds or credits actually obtained from Suppliers, net of nonrecoverable Supplier charges and the administrative fee disclosed at booking.

You acknowledge that the amenities, accommodations, transportation, route, schedule, and itinerary may change while traveling without prior notice due to local circumstances or events, which may include mechanical breakdown, flight cancellations, illness, strikes, political disputes, weather, border crossing problems, and other unforeseeable factors. While Adventures Overland makes reasonable efforts to provide travel services as advertised, reasonable changes in itinerary may be made at any time, including after booking. If such a change is made, we will inform you once the change is known. Unless we expressly state in writing that Adventures Overland will bear such costs, any incremental costs or expenses arising from or related to such changes (including alternate or additional transportation, accommodations, permits, or fees) will be the Participant’s responsibility, and we may charge your payment method on file for such amounts; this allocation does not apply where the change is directly and solely caused by Adventures Overland’s gross negligence or willful misconduct.

3. CANCELLATIONS by CLIENT

If you wish to cancel your trip or services, you must submit your request to us in writing (email is sufficient). The date that Adventures Overland receives the written cancellation determines the cancellation charge applicable, which follows the cancellation fees schedule as stated on your invoice.

There are no exceptions to the cancellation policy as listed on your invoice (including for chargebacks or payment disputes), including for reasons related to fear of travel, your decision to not travel because of governmental/travel warnings or advisories, weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control; amounts paid are non‑refundable, and any discretionary refunds or credits will be limited to amounts actually recovered from Suppliers, net of non‑recoverable supplier charges and an administrative fee of $350.00. We require that you purchase a comprehensive travel protection plan that provides coverage for trip cancellation (including, if available, “cancel for any reason” coverage), trip interruption, baggage loss or delay, emergency medical expenses, medical evacuation and repatriation, and more. You may purchase travel insurance through our preferred travel insurance company Travel Insurance Center or you can choose your own provider. Should you choose your own provider, you must upload a copy of your policy into our reservation system.

In addition, no partial refunds are possible for unused services including hotel rooms, air or land transport, trekking days, or other sightseeing excursions, including those that are unused if your trip is interrupted due to quarantine, pandemic, government actions/inactions, and other circumstances that are outside of our control. If you have to be removed from a trip for any reason, including but not limited to for quarantine, you will not be entitled to a refund, nor costs for personal expenses such as airline tickets, other travel or hotel expenses, and you agree not to dispute or charge back any such amounts.

4. FORCE MAJEURE (EVENTS BEYOND OUR CONTROL)

We are not liable for delays or nonperformance caused by Force Majeure, including refunds of deposits; you agree not to pursue chargebacks for amounts subject to this allocation of risk to the extent permitted by law. While we will work with you and Suppliers to find a workable solution in the event of Force Majeure, our obligations are limited to those described in this section.

“Force Majeure” means any circumstances beyond our reasonable control, including without limitation acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, pandemic, epidemic, diseases and viruses that are known, unknown or novel such as coronavirus/COVID-19 (including any spread thereof), foodborne, airborne, and communicable illnesses and disease, government intervention of any kind that affect domestic and/or international travel, government restrictions or warnings, diplomatic or health organization (e.g., World Health Organization) warnings, border closings, weather conditions, and unforeseen circumstances.

In the uncommon situation where Force Majeure prevents, significantly hinders, renders it difficult, or makes it impossible for us or our Suppliers to provide services, including but not limited to your trip, we and/or our Suppliers shall be entitled to, in our sole discretion, take one or more of the following steps: vary, reschedule, postpone, or cancel any trip itinerary or arrangement, including trip dates and the entire trip itself. If your trip is affected by Force Majeure, we will notify you of the nature and extent thereof if practicable.

Regarding civil unrest, once Adventures Overland has investigated the prevailing situation as it deems fit, it shall remain in Adventures Overland’s sole discretion whether to proceed with the trip. Further, we will provide alternatives or refunds only to the extent obtained by, and actually recovered from, our Suppliers for any delay, change, cancellation, overbooking, or strike by our independent suppliers who provide various goods and services connected with your trip, including lodging, meals, transportation, sightseeing, and activities.

Health Clause: Suppliers and government entities may quarantine, isolate, deny entry to or take other measures involving clients with symptoms of infectious diseases or illnesses aboard confined modes of transport such as ships, trains, etc., and you are solely responsible for complying with all applicable health requirements, vaccinations, testing, and documentation for travel. No refunds or credits will be provided to you for any unused portion of travel, damages or losses or other claims if you are quarantined, except to the limited extent of any amounts actually recovered from Suppliers, which will be passed through to you net of non‑recoverable supplier charges and an administrative fee of $350. Adventures Overland is not responsible for any costs, damages, or losses incurred by you in the event you are quarantined or otherwise interrupted from completing your trip or using portions thereof.

5. RESPONSIBILITIES DURING TOUR; REMOVAL FROM TOUR

It is your responsibility to be ready to go at the departure city at the specific trip departure day and time with all required travel documents, health documentation, and any insurance required by a Supplier or destination, and, for self‑drive road trips, to hold a valid driver’s license (and, where required, an International Driving Permit), meet minimum age requirements set by the Supplier, carry legally required vehicle insurance, and comply with all local traffic and vehicle regulations; for clarity, Adventures Overland’s required international medical insurance and travel insurance must be in effect and proof provided by the deadline stated in the Travel Protection Plan; Required Insurance section. Your additional responsibilities include strictly complying with all local laws, respecting customs and culture, assessing your abilities, respecting other trip members' privacy, and if on a guided trip following the suggestions and advice of the guide. On guided trips, the decision of the local guide or supplier is final on all matters that may threaten the safety or interfere with the well-being of the group or individual travelers. During the Trip, we or the local guide or Supplier may remove anyone we reasonably determine (a) cannot meet the Trip requirements, or (b) materially detracts from others safety or enjoyment. Participants agree not to enter any areas designated for crew only, including crew quarters and vehicles, without prior permission or except in bona fide emergencies, and violations may result in immediate removal without refund. Nothing in this agreement grants Participants any right to market, advertise, promote, provide, or sell products or services to other Participants during the Trip, and doing so is prohibited and grounds for removal without refund. Adventures Overland maintains a zero‑tolerance policy for illegal activities under applicable law and may report such activities to authorities and remove Participants without refund. Each adult Participant agrees to supervise at all times any accompanying Minors to ensure compliance with this Agreement and all applicable rules and regulations. Adventures Overland may, in its sole discretion and without liability, change accommodations, alter or cancel activities, deny service of alcohol, require quarantine or isolation, search a Participant’s room, property, or baggage where legally permitted, change a Participant’s tour or deny joining a convoy, remove or restrain any Participant and/or any responsible adult for a Minor, at the Participant’s risk and expense, when Adventures Overland believes the Participant’s (or Minor’s) conduct or presence presents a danger, security risk, is detrimental to health, welfare, comfort, or enjoyment of others, or violates this Agreement. trip.

6. VEHICLE USE, DAMAGE, AND SPECIFIC REQUIREMENTS

Participant’s Own Vehicles: Where a Participant uses a vehicle owned, leased, or otherwise supplied by the Participant, the Participant is solely responsible, as between the Participant and Adventures Overland, for all risks of loss of or damage to the vehicle and any equipment or amenities in or on the vehicle, regardless of whether the Participant was operating the vehicle at the time of loss and regardless of fault, to the maximum extent permitted by California law; Adventures Overland shall have no responsibility or liability for any such loss or damage except to the limited extent directly caused by Adventures Overland’s gross negligence or willful misconduct.

Vehicles Provided by Adventures Overland or its Suppliers: Vehicles provided for Participant’s use are supplied by independent Suppliers and may be subject to separate rental agreements and security deposits; any required security deposit, deductible hold, or pre‑authorization must be paid or authorized before vehicle handover, and if Adventures Overland or a Supplier pays any citation, toll, parking violation, administrative fine or penalty, towing or storage charge arising from your use or custody of a vehicle, you shall reimburse such amounts within seven (7) days of written demand; we or the Supplier may charge the payment method on file or apply any security deposit, plus interest at the lesser of 10% per annum or the maximum rate permitted by applicable law. The Participant identified as the driver at the time of the incident shall be solely responsible, between the Participants and Adventures Overland for the cost of repair or replacement of damage to such vehicle and any associated equipment or amenities, including latent or non-apparent damage, except to the limited extent directly caused by Adventures Overland’s gross negligence or willful misconduct and subject to any applicable insurance coverage, deductibles, exclusions, or Supplier contract terms. Co-passengers will not be liable for damage arising from the driver Participant’s negligence or willful misconduct. In other circumstances, each co‑passenger’s liability, if any, shall not exceed the co‑passenger’s security deposit actually collected for the vehicle. If the identity of the driver at the time of damage cannot be reasonably ascertained after a good‑faith investigation, the cost of repair shall be apportioned equally among all Participants then riding in the vehicle, provided that no Participant shall be liable in excess of the amount of any security deposit actually collected from that Participant unless caused by that Participant’s gross negligence or willful misconduct. If the date of damage cannot reasonably be ascertained, the cost may be apportioned equally among Participants assigned to that vehicle during the relevant period, subject to the same per‑Participant cap described above unless caused by that Participant’s gross negligence or willful misconduct. and subject to any applicable insurance coverage, deductibles, exclusions or Supplier contract terms.

Insurance Disclosures; Deductibles and Deposits: Prior to departure, we will disclose in writing the summary of any vehicle insurance, damage waiver, or roadside assistance included with your program, including any applicable deductibles, exclusions, and claim procedures. Where a refundable security deposit or deductible hold is required, you must pay or authorize it before vehicle handover; you authorize us or the Supplier to place holds, charge, and apply such amounts to damage, loss, fines, or fees in accordance with Supplier terms and applicable law, and to recover any remaining unpaid amounts by charging your payment method on file or invoicing you.

Participants must comply with all vehicle‑specific requirements and operational rules communicated at booking or prior to commencement of travel, including without limitation: prohibitions on smoking and use of open flames inside Vehicles; requirements to secure cargo and luggage per safety instructions and load limits; limitations on off‑road use, modifications, or removal of safety equipment; fuel, refueling, and battery‑charging procedures; restrictions on driving during high‑risk weather or terrain conditions as directed by Adventures Overland or the trip leader; and any Supplier‑imposed age, licensing, or experience requirements; and and Participants are solely responsible for all traffic and parking violations, tolls, administrative fines, towing and storage charges, and related administrative or collection fees incurred during their period of responsibility. . Adventures Overland may refuse use of a Vehicle, require substitution of a driver, deny a Participant the right to drive, or remove a Participant from a Vehicle or Trip for failure to comply with vehicle rules, without liability, and any costs (including replacement transport, accommodation, or repatriation) will be the Participant’s responsibility, except to the limited extent directly caused by Adventures Overland’s gross negligence or willful misconduct.

Participants are prohibited from operating any Adventures Overland crew vehicle; in exceptional circumstances where a Participant is expressly verbally authorized to ride in a crew vehicle, any damage to such vehicle by Parcipant will be allocated in accordance with the “Vehicle Provided by Adventures Overland” damage terms below.

We are not responsible for any losses due to canceled or missed flights, changed flight itineraries, late arrivals, or early departures, and no refunds or credits will be provided for any unused portion of the Trip in such circumstances.

Pre-Handover Inspection and Vehicle Condition: Before accepting handover of any vehicle, the Participant shall conduct and document a reasonable inspection of the vehicle and promptly note to Adventures Overland or the Supplier any visible or reasonably discoverable pre‑existing damage; Adventures Overland shall not be liable for, and the Participant assumes responsibility for, any damage that was visible or reasonably discoverable upon such inspection but not timely reported before handover, except to the limited extent directly caused by Adventures Overland’s gross negligence or willful misconduct.

Payment of Damage Amounts: Any amounts due for repair or replacement under the Vehicle Use, Damage, and Specific Requirements section shall be paid within seven (7) days after Adventures Overland or the Supplier provides a reasonable itemized statement and supporting documentation; overdue amounts may accrue interest at the lesser of 10% per annum or the maximum rate permitted by California law and may be collected together with reasonable administrative fees, collection costs, court costs, and attorneys’ fees as permitted by law.

If Adventures Overland provides a vehicle, we may substitute it with another vehicle or means of transportation at any time without prior notice and without liability or compensation, except to the limited extent directly caused by our gross negligence or willful misconduct and subject to the remedy limits in this Agreement. Adventures Overland further reserves the right to transfer Participants and/or Participants’ luggage to another vehicle or means of transport, whether by air, land, or sea, toward the final point of destination, without liability or compensation, and any transfers undertaken for the convenience of Participants will be at the Participant’s sole and exclusive cost and expense. “Consolidation” means combining two unique trip dates into one departure due to failure to reach a minimum number of confirmed participants on either trip. Adventures Overland shall not be liable for any claim whatsoever by participants, including but not limited to loss, compensation or refund, by reason of such cancellation, advancement, postponement, or deviation, except to the limited extent directly caused by Adventures Overland’s gross negligence or willful misconduct and subject to the remedy limitations set forth herein.

7. BAGGAGE LIMITS AND PROHIBITED ITEMS

Each Participant may carry only wearing apparel and personal items reasonably necessary for the Trip (for example, suitcases, and toiletries), and must comply with all baggage allowances, size/weight restrictions, and fees imposed by third‑party Suppliers (including airlines and vehicle suppliers); you are solely responsible for any excess‑baggage charges or related Supplier fees, and Adventures Overland is not liable for Supplier baggage policies, charges, refusals, or delays. Participants may not bring illegal or controlled substances (including marijuana in any form), fireworks, live animals, weapons (including firearms), explosives, hazardous materials, or any other items prohibited by applicable law, Supplier rules, or Adventures Overland policy, and; possession or use of such items is strictly prohibited at all times during the Trip (including excursions), regardless of any local law purporting to permit possession or use of marijuana or other substances. Participants who violate applicable law or Supplier rules may be reported to law enforcement or customs authorities and are subject to arrest, prosecution, and immediate removal from the Trip without refund, credit, or compensation of any kind, at the Participant’s sole cost and expense, and Adventures Overland shall have no liability for costs, losses, or expenses arising from such removal. If you are uncertain whether an item or substance is permitted, you must notify Adventures Overland in writing before departure and receive written confirmation; Adventures Overland may refuse participation or remove any Participant for non‑compliance or for safety or operational reasons.

8. MINORS (CHILDREN UNDER 18)

Participation in any Trip is limited to individuals twelve (12) years of age or older as of the Trip departure date; bookings for persons under twelve (12) years of age will not be accepted and any such booking may be cancelled by Adventures Overland without liability or refund. If you are traveling with any Minors, it is your responsibility to ensure that the Minor acts properly and safely at all times during the Trip. Minors must be accompanied and supervised at all times by a responsible adult (parent or legal guardian), excluding the tour guide or trip leader.

You are responsible for ensuring that appropriate safety equipment is provided for the Minor while on the Trip, including but not limited to car seats, properly fitted personal flotation devices, and other safety gear. Ships and cruises may not conform to U.S. safety regulations or specifications and may not be designed with young children in mind. You are responsible for ensuring that the Minor is monitored vigilantly when on board a ship or cruise due to potential safety concerns, including but not limited to wide rail beams or low railings or holds that are too high for a young child to reach.

9. MEDICAL FITNESS

Good physical and mental health is essential for the enjoyment of these active, adventure trips. By forwarding the deposit, you certify (based on your current knowledge and physician’s advice, if applicable) that you can safely participate in the essential Trip activities and that you do not have any condition that would create a material safety hazard for yourself or others, and you agree to provide medical clearance on request to the limited extent necessary to assess fitness and safety. Adventures Overland or the local operator or guide will make the final determination of a Participant’s fitness to start or continue a trip. At any time during the trip, including at departure, Adventures Overland, as well as the local guide or local supplier, has the right to remove anyone who it or they reasonably judge to be incapable of meeting the rigors and requirements of participating in the trip activities.

Once a trip has been confirmed, medical circumstances will not be considered as exceptions to our cancellation policy, and Participants shall pay for all medical care and other personal services requested or required during the Trip, including the cost of any emergency medical care, evacuation, or transportation incurred by Adventures Overland and any associated costs; if a Participant is unable to pay at the time and Adventures Overland pays such expenses, Adventures Overland reserves the right to recover those amounts as reimbursement, and the Participant agrees to reimburse Adventures Overland promptly upon demand and authorizes Adventures Overland to charge the credit card on file for such amounts, together with any reasonable administrative fees, interest, collection costs, attorneys’ fees, or currency‑conversion costs incurred in recovering such amounts. To the extent that a Participant retains or avails the services of any medical personnel or other independent contractors during the Trip, they do so at their own risk. Any medical personnel attending to a Participant during the Trip, even if arranged or referred by Adventures Overland or its affiliates, are provided solely for the Participant’s convenience, work directly for the Participant, and shall not be deemed to be acting under the control or supervision of Adventures Overland, which is not a medical provider. Adventures Overland assumes no liability whatsoever for any acts, omissions, treatment, failure to treat, diagnosis, misdiagnosis, actual or alleged malpractice, advice, examination, or other services provided by such persons or entities.

10. TRAVEL DOCUMENTS

U.S. citizens traveling outside the United States are required to carry a valid passport, typically with at least six months’ validity after your reentry to the U.S. You assume full responsibility to check and verify any passport, visa, or vaccination entry requirements for your travel plans. You assume responsibility to obtain valid and effective documentation, including passports, visas, permits, and vaccination certificates, where necessary. If you are not a U.S. citizen, contact the embassy, consulate or airline for entry requirements. You are also solely responsible for any adverse consequences resulting from missing or defective documentation. While we may provide information or advice on visas, vaccinations, climate, clothing, baggage, special equipment, etc., it is a courtesy only, and we are not responsible for any errors or omissions in such information, and you agree that you will not rely on such information as professional or official advice. Participants are solely responsible for maintaining possession of all required travel documents (including passports, visas, permits, and other documentation) needed for embarkation, travel, and disembarkation, and for producing such documents to Adventures Overland upon request for booking or compliance purposes; any documents provided to Adventures Overland for such purposes will be safeguarded with reasonable care and returned to the Participant no later than the end of the Trip.

11. PHOTO RELEASE

You agree that Adventures Overland may use and reproduce any images, photos, or videos that you send to us, or that are taken by our guides and/or other travelers of you individually or in a group, in any medium, including print, electronic media, or Internet, free of charge and without your right to inspection, for promotion and publicity purposes worldwide related to our travel products and services. If you do not wish for your photograph to be taken at any time during your trip, or to be included in any video, please let the operator, tour guide, photographer, and/or other travelers know once you are on the trip. If you notice a photo containing your image published by us on our website or one of our social media accounts, you may email us to request that it be taken down, and we will make reasonable efforts to do so as a courtesy without admitting any obligation or liability.

12. CLAIMS and COMPLAINTS

If you are not happy with our services for any reason while traveling, you agree to notify us promptly in writing or via our phone line +1.805.319.5095 to allow us the opportunity to rectify the matter immediately; additionally, if you allege misconduct, unlawful conduct, or other serious improper behavior by any crew member, employee, agent, or representative of Adventures Overland, you must provide written notice to Adventures Overland as soon as reasonably practicable and in any event within seventy‑two (72) hours after becoming aware of the incident by emailing claims@adventuresoverland.com, which notice is a condition precedent to contractual remedies dependent on timely notice and does not limit your right to contact law enforcement or seek emergency assistance.

Failure to do so will result in your ability to claim compensation from Adventures Overland being extinguished or reduced. Further, if you make any changes on your own without providing the notice to us, you assume responsibility for any added costs you may incur as well as forfeiting any potential refunds. Any other complaints must be submitted in writing to us within 30 days of the end of your trip as a condition precedent to certain contractual remedies, and failure to do so will waive such contractual remedies; you also agree to preserve and, upon request, provide relevant documents, communications, and photos regarding your complaint and to reasonably cooperate in any card‑issuer or network investigation; nothing in these Terms shortens any non‑waivable statutory limitation periods under applicable law. Adventures Overland will not accept any liability for claims received after this period with respect to contractual remedies conditioned on timely notice. You agree not to file a chargeback with your credit card or debit card before you have given us an opportunity to address the matter, and you further agree not to initiate or pursue any chargeback or payment dispute for amounts that are non‑refundable under these Terms or for which credits or refunds have been made available pursuant to Supplier recoveries, and you authorize us to submit this Agreement and related evidence to the card network or issuing bank to contest any improper chargeback. Your satisfaction is very important to us and we strive to stand behind our products and services. We will work to address any issue that you might have.

13. TRAVEL PROTECTION PLAN; RECOMMENDED INSURANCE

The trip price does not include a travel protection plan which is HIGHLY RECOMENDED, at your sole expense, (a) international medical insurance covering emergency medical expenses and emergency evacuation and repatriation in all destinations for the duration of the Trip, and (b) a travel insurance policy that provides, at minimum, trip interruption coverage and coverage for baggage loss or delay; “cancel for any reason” coverage is strongly recommended but not required. You can provide Adventures Overland with proof of policies (including insurer name, policy number, 24/7 emergency contact, and coverage limits) prior to departure; if you are pregnant and requested to do so, you must also provide a physician’s certificate dated within fourteen (14) days of departure confirming fitness to travel and participate in Trip activities; failure to timely provide required proof may result in removal from the Trip without refund, credit, or compensation, and you agree that amounts paid are forfeited to the extent permitted by applicable law. Some governments and Suppliers may impose additional insurance requirements; you are responsible for satisfying such requirements.

Adventures Overland offers travel protection plans through its preferred broker provider Travel Insurance Center, which provides evacuation, travel assistance, and non‑insurance services, through a variety of insurance providers, which is a licensed insurance agent in applicable jurisdictions including all US states and residents; However, Adventures Overland is not responsible for the adequacy, scope, or availability of any coverage and is not a party to any insurance contract, and you agree to look solely to the insurer or issuing provider for any claims or disputes regarding coverage. For more information on the travel protection plans that are offered, contact us or visit: Travel Insurance Center. at https://travelinsurancecenter.com/. Adventures Overland is not an insurance company, insurance producer, or insurance expert. It does not accept payment for travel protection plans. While Adventures Overland may provide general information about travel protection plans such as price and a description of coverage, it cannot and does not answer technical questions about the terms and conditions of the travel protection plans offered by its preferred provider. Nor can it or does it evaluate the adequacy of your existing travel protection plan coverage. You acknowledge and agree that you must direct those questions to the provider. Proof of required insurance provided to Adventures Overland may be relied upon by us for operational purposes only and does not constitute a representation that coverage is in force or adequate; you remain solely responsible for maintaining required coverage and for any uncovered losses.

If you purchase a travel protection plan through Adventures Overland’s preferred provider, you acknowledge that you have reviewed and understand the exclusions and limitations of the travel protection plan policy and are satisfied with the levels of coverage offered and/or provided to you, and that Adventures Overland has made no representations or warranties regarding such coverage.

14. AIRLINES

We act only as an agent when assisting you with flight reservations and do not guarantee fares, schedules, seat assignments, baggage allowances, baggage fees, or equipment. Our responsibility is limited by the airline's conditions of carriage and we are not able to specify the type of aircraft to be used by any airline. Adventures Overland is not responsible for losses due to canceled flights or seats or changed flight itineraries, and no refunds or credits will be provided for unused trip components resulting from airline actions or schedule changes. Any cancellation of flights booked on your behalf will be subject to cancellation penalties as imposed by the airlines’ cancellation policy, and any refunds will be issued solely in accordance with the airline’s rules and only to the extent we actually receive such amounts for your booking. You further agree that you are subject to all terms and conditions of the airline provider. You are responsible for familiarizing yourself with those terms and agree that you are ultimately responsible to the airline provider for any reservations, changes, cancellations, and disputes regardless of how your reservation was made on your behalf.

15. LIMITATION of REMEDIES

Your sole remedy for any default by Adventures Overland is, at our option, re‑performance of the affected services (to the extent within our control) or a refund of the portion of the price paid for services not performed. To the maximum extent permitted by law, Adventures Overland is not liable for special, consequential, indirect, incidental, punitive, or exemplary damages (including lost profits), regardless of the theory of liability, even if advised of the possibility of such damages. You expressly waive any right you may have to recover such damages to the maximum extent permitted by applicable law. The foregoing limitation does not apply to liability for death or personal injury caused by Adventures Overland’s gross negligence or willful misconduct, and all limitations and waivers herein apply only to the maximum extent permitted by California law.

16. SEVERABILITY

In the event that any provision of this agreement shall be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render the agreement unenforceable or invalid as a whole. Such unenforceable provision will be replaced with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of the original provision.

17. SUCCESSORS & ASSIGNS

This agreement shall inure to the benefit of and be binding upon Adventures Overland and the client and their respective heirs, legal personal representatives, successors, and permitted assigns, and Adventures Overland may assign or transfer this agreement, in whole or in part, to Adventures Overland Private Limited (its parent) or any affiliate, or in connection with a corporate reorganization, financing, or sale of assets; we will provide notice of any assignment to the extent required by law or if it materially affects performance or where to direct payments or notices; Participant may not assign this agreement or any rights or obligations hereunder without Adventures Overland’s prior written consent.

18. UPDATING OF TERMS & CONDITIONS

Adventures Overland reserves the right to update and/or alter these terms and conditions at any time, and it is your responsibility to be familiar with the most up-to-date version prior to your travel. The latest terms and conditions can be found on Adventures Overland’s [website www. adventuresoverland.com/us]. Any amendment will take effect immediately upon being posted to our website or upon notice to you in writing by email or mail and will apply to bookings made after the effective date; for the avoidance of doubt, amendments will not retroactively change the terms applicable to bookings made prior to the effective date except where required by law. You are deemed to have accepted any amendments to these Terms for new bookings on the date they are posted to our website or when we provide notice to you by email, whichever occurs first.

19. BINDING ARBITRATION; GOVERNING LAW AND VENUE

Any dispute relating to this Agreement, our services or materials, or your Trip (including self‑drive road trips) will be resolved exclusively by binding arbitration; you agree not to use chargebacks or payment disputes to bypass these procedures. The binding arbitration shall take place in Los Angeles, California, in accordance with the rules of the American Arbitration Association, before a neutral arbitrator, with reasonable discovery, allocation of arbitration fees and costs as determined by the arbitrator consistent with applicable law, and a written reasoned award. Such proceedings will be governed by the substantive law of the State of California, without regard to its conflict of laws principles, and any waiver of class, collective, or representative actions herein shall apply to the maximum extent permitted by applicable law, with any invalid portion severed and the remainder enforced, and the parties waive any right to participate in a class, collective, or representative action to the fullest extent permitted by law. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, unconscionability, or formation of this agreement, including any claim that all or any portion of this agreement is void or voidable, except that either party may seek temporary injunctive or ex parte relief in a court of competent jurisdiction to prevent irreparable harm, protect confidential information, or protect intellectual property pending appointment of an arbitrator; the parties waive the right to a jury trial to the maximum extent permitted by law.

20. HEADINGS

Headings are for convenience only and do not affect interpretation; nothing in this Agreement waives any non‑waivable statutory rights under mandatory law.

21. MERGER

This Agreement is the final, complete, and exclusive statement of the parties’ agreement on these matters and supersedes all prior or contemporaneous understandings, whether written or oral.

Upon booking: Participant acknowledges receipt of Adventures Overland’s separate Liability Release and Assumption of Risks and agrees it is incorporated by reference and must be executed as a condition of participation.

I have read this entire agreement, and I am signing it freely. I understand that this is a legally binding contract. No other representations concerning the legal effect of this document have been made to me. My signature applies to all pages of this agreement.

Last Updared 6/11/26